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Harmony 880 prizmo 19 inch lcd update#

Is there extra space inside the battery compartment that causes the battery to come loose from the pins that it connects to?Ħ. Are the connecting pins inside the remote in good condition, or are some bent or broken?ĥ. Is there corrosion or foreign material on the contacts of either the remote or the charger?Ĥ. Is the AC cord plugged in, and the blue LED on the cradle on?ģ. Each PID number begins with 2 letters (LZ, or WD)Ģ. Provide the PID numbers for the REMOTE and CHARGER.įound on the inside of the battery compartment under the battery, and on the bottom side of the charger. Provide responses to all of the questions before submitting your email.ġ. To increase the efficiency in resolving your issue please copy and paste the questions below into the Detailed Description field on the Contact Support page. How do I know if my remote is charging/charged?.If the remote does start charging after 3 hours on the cradle, then continue to use the remote as normal.If the remote does not display green bars after charging for 3 hours, then contact support.Charge the battery for a minimum of 3 hours.

Harmony 880 prizmo 19 inch lcd update#

Replace the battery and update the Harmony remote with your current configuration using the Logitech Harmony Remote Software.Does it turn on? Make a note of the result and contact support. If pressing down or wiggling the remote in the charger fails to turn on the LCD, try plugging it into the USB connection on the computer.If the remote fails to briefly turn on, check to see if pressure or wiggling into a certain spot gets it to turn on.Does the LCD screen of the remote come on and begin to display the testing screens? Place the remote (without battery) onto the charging base.

Is there extra space inside the battery compartment that causes the battery to come loose from the connecting pins? As a temporary solution, try putting a paper wedge between the battery and the remote on the opposite end of the contacts and see if that will fix the problem.

If pins are broken and not making contact with the battery, then contact support.

Remove the battery from the remote and look at the pins inside the battery compartment.

Try cleaning the contacts on the remote and on the charger with rubbing alcohol and see if the remote will start charging again.

Is there corrosion or foreign material on the contacts of either the remote or the charger?.

If multiple outlets fail to get the LED to light, then contact support.

If the blue LED light around the Logitech logo on top of the charger does not come on try a different outlet.

Ensure the AC adaptor is connected to wall outlet and charger.

Harmony 880 remote is not consistently charging the battery, or not charging at all.